Cancellation and Return Policy
1. Electronic documents: condition of sale
We want our publications
to help your company and work for you. For this purpose we developed
and offer to you extensive list of preview versions of our
publications. All sales are subject to the
License Agreement and are final.
As with any other software, purchase of our products is not
refundable. If you have any questions about our products,
please feel free to call us and we will be glad to assist you in your
2. On-line consulting appointments
A client may cancel an on-line appointment with at least two
weeks notice. With such a notice, we will be glad to re-schedule
client's on-line appointment. If a client cancels an on-line
consulting appointment with less than two weeks notice, the
appointment payment will not be refunded.
3. On-site visits
A client may cancel an on-site visit with at least four weeks
notice with a full refund of the visit payment, minus any travel
expenses, such as airline fare, paid by Quality Works by the
time of such cancellation. If a client cancels an on-site visit
with less than four weeks notice, Quality Works will refund to
the client only unused travel expenses.
Please feel free to contact us if
you have questions about our cancellation policy.